I would just say I blame the ownership/management for the inadequate staffing. Since I left early the next morning, you'll have to read the other reviews to get more details about this property. This page provides details on Holiday Inn National Airport/Crystal City, located at 2650 Jefferson Davis Hwy, Arlington, VA 22202, USA. The hotel room itself was what you'd expect at a Holiday Inn: clean and comfortable. When I asked the front desk agent why no one was answering the phone, he blamed the fact that they were understaffed - he was there alone and he was doing the best he could.
At Holiday Inn National Airport/Crystal City, an IHG Hotel, you can look forward to a free roundtrip airport shuttle, a grocery/convenience store, and dry cleaning/laundry services. 3.5-star hotel near National Museum of African American History and Culture. I would have understood if I was told that the shuttle was not available that late, but my phone calls were never answered. Holiday Inn National Airport/Crystal City, an IHG Hotel. I reached the hotel's answering system, but none of the options I selected ever resulted in my call being answered. I called two different numbers a total of four times during my layover in Houston, then two more times when I landed at Reagan. This full service Crystal City hotel is located minutes from Reagan National Airport, and 23rd Street restaurant row.
I selected this hotel because of its proximity to the airport and the fact that under Hotel Amenities they claim that they offer "Free airport transportation." Since I was arriving around midnight, I started calling around 8:30 pm to verify that the shuttle would be available at that time. It's difficult to say that a hotel has good customer service if they don't answer phone calls.
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